Aaron was very pleasant and his annual service of my system was amazing. He answered my questions, explained what he had done and even remembered me and my house from when he came out last year. The process has been amazing start to finish.
Hello and thanks for providing such a quality system and for caring about your customers long after the system installation. Your service tech Arron, just finished the service visit at our house. He did a great job, was professional, courteous and knowledgable. Every company out there should hope that their own people should do such a great job. In this day and age all too often companies forget about the consumer after they cash your check. Great job to all your staff.
My husband and I wanted to write and let you know how impressed we were with the crew that came out. I do not know all of their names, but Francisco Mendoza appeared to be the leader.
The three gentleman were extremely courteous, professional, trustworthy and hard-working. The first day, I never saw them even take a lunch. They worked solid. But what impressed us even more was the fact that they were laughing, joking with one another , and singing. Are the while they were working very hard and in difficult circumstances. It is not pleasant in the crawl space under an home. There just is no room. They even apologized to me for the noise when they were going to be making loud noises under my home, whiled was working inside. When they finished each day, they cleaned up everything. They hauled every bit of garbage away.my husband was impressed because on the first day, they even cleaned up the mud on the driveway. The second day, I told them not to do it, because it was getting so late in the day. But I know that they would have still done it.
The second day was a repeat of the first. It was raining and not exactly comfortable weather but they still maintained their sense of humor. I could tell they were tired. So I made them sandwiches which they thanked me profusely for. But I never saw then take a break to even eat them, ever though I know they did.
Any questions I asked, they answered promptly and expertly. They even told me things that we could do to improve our crawlspace. They made me feel so comfortable, that I even left my home to run some errands while they were there, with my front door wide open.
when they were nearing the end, they showed me how everything worked and then graciously repeated everything for my husband a few minutes later when he came home from work.
This fantastic crew was the best advertisement of what your company values are and I'm glad we did not cancel. I was so excited to see the water gushing into the street.
Very informative and prompt ; went ahead with additional services of drainage around the home and installation of a sump pump in the crawl space.
Good morning. All of your employees who worked in crews at different times were very friendly and professional. They knew their task and worked efficiently to complete each step and after completed explained what they had done in terminology I could understand. There was some difficulty installing the Turtl under the house because of lack of space in the foundation. Your salesman, Bob McDowell was here the 1st morning the project was started for a few minutes and said the Turtl couldn’t be used and we would have to settle for a Crawl Space Access Door. This was really disappointing. I really wanted that easy access under the house. I discussed this with Ramon ( Supervisor) who studied the issue and found a way to resolve and complete the installation of the Turtl. When they started work they found that 1 of the heat vent tubes had fallen down, was wet and destroyed. It would have taken a heating company 3 – 5 days to get here so I purchased materials and his team installed after their work day to keep the project on schedule. He also asked why we weren’t installing Terra Block on the ground and explained the importance of using this material. He negotiated a fair price and installed the next day. Your office staff was great answering questions and coordinating subcontractor work. I was very impressed with your staff for going the extra mile completing our project. In just a few weeks our house is warmer, dryer and smells fresher than it has. Overall we are very impressed with John’s Waterproofing Co. and will recommend your service to anyone.
Thank you for making my home a much more enjoyable place to be. Your company is awesome and I tell all my friends about the great job your guys did.
Many thanks to Caleb and Keagan for completing our downspouts' drain job in January. Our concerns were addressed and the clean up was appreciated. Hopefully the water issue will not be a problem going forward. I can't say enough about the wonderful customer service I received from Larry Enderle-always willing to offer expertise and advice when needed, and check in our problem areas!
We had a terrific experience with John's. They have gone above and beyond to help us with an inherited problem our home inspector missed. We now have a dry basement and they come out each year for a check and update as needed. They are worth every penny!
Letter from our customer
Dear John Lombardi and Robin Eckloff:
Please consider this letter as an unsolicited testament and rousing endoresement of the service we received from your Service Technician, Caleb Osborn. As you're probably both well aware, we have had water/drainage problems with our home since we moved in almost 8 years ago. Over the years, we have had numerous companies, including yours, address the problems to try and alleviate our continual wet environment. You installed the CleanSpace Crawl Space Encapsulation System in February 2013. Although this has helped a good deal, we still seemed to have sump pump/drainage problems whenever it rained. The SaniDry dehumidifier system stopped working altogether. The sump pump, on the other hand, ran continually, non-stop, for hours on end even after the rain had stopped. Caleb was tenacious, persistant and determind to find the problems and mitigate our anguish and angst. We found Caleb to be honest, sincere , hard-working but most of all, professional and astute. he diagnosed the problems and quickly determined a correct course of action. he went over the issues with us and quickly set on a plan to rectify the problems. His perseverance and resolve were as if this was his own home. We really appreciated his commitment to excellence and his superior customer service. This is so lacking in many businesses and employees today.
We are both retired from a couple of high level management positions and are well aware of how important it is to have competent and highly capable people not only with the technical skills but also the people skills to match. They are the "face" and best marketing tools of your company. With Caleb Osborn, you have a gem and a definite asset to your organization.
Jeffrey and Sharon