Testimonials for John's Waterproofing

Letter from our customer Dear John Lombardi and Robin Eckloff: Please consider this letter as an unsolicited testament and rousing endoresement of the service we received from your Service Technician, Caleb Osborn. As you're probably both well aware, we have had water/drainage problems with our home since we moved in almost 8 years ago. Over the years, we have had numerous companies, including yours, address the problems to try and alleviate our continual wet environment. You installed the CleanSpace Crawl Space Encapsulation System in February 2013. Although this has helped a good deal, we still seemed to have sump pump/drainage problems whenever it rained. The SaniDry dehumidifier system stopped working altogether. The sump pump, on the other hand, ran continually, non-stop, for hours on end even after the rain had stopped. Caleb was tenacious, persistant and determind to find the problems and mitigate our anguish and angst. We found Caleb to be honest, sincere , hard-working but most of all, professional and astute. he diagnosed the problems and quickly determined a correct course of action. he went over the issues with us and quickly set on a plan to rectify the problems. His perseverance and resolve were as if this was his own home. We really appreciated his commitment to excellence and his superior customer service. This is so lacking in many businesses and employees today.  We are both retired from a couple of high level management positions and are well aware of how important it is to have competent and highly capable people not only with the technical skills but also the people skills to match. They are the "face" and best marketing tools of your company. With Caleb Osborn, you have a gem and a definite asset to your organization.  Sincerely,  Jeffrey and Sharon

IN THE CRAWL SPACE: Removed ALL the old, wrinkled up, dirty (and in some places wet) water barrier; removed all the old debris under the house as well and smoothed out the dirt flooring in the crawl space.  Added a complete sump pump system.  Added a brand new barrier system that went all the way up the side walls.  OUTSIDE:  Added under ground piping to bring the rain water from the gutters to the back of our property and then replaced all the grass and dirt that had been displaced. After we had a big shower pipe leak go undetected under our home (until we had a plumber inspect and fix it) my husband hired John's Waterproofing to replace the barrier, add a sump system in case another pipe were to ever break and go undetected. We also decided add in gutter drainage as an additional precaution.Our only crawl space access is a small door in the floor of a back bedroom so we were concerned about how they were going to be taking out 1300 sq feet of old wet dirty plastic barrier sheeting. The crew arrived promptly and went right to work putting up PROTECTION on every wall and the floor of the back bedroom, and then the floors and walls of the hallway and living room so they could take all the dirty/damaged barrier sheeting outside without getting our freshly painted walls and our brand new carpeting dirty. I was impressed.Then, the crew split up to complete both the outside repairs and the crawl space clean-up and sump pump installation simultaneously. They were GREAT guys and I really enjoyed their sense of humor and willingness to explain everything they were doing in great detail. They were also very skilled, quick and professional. Gracious even, refusing all offers of beverages on a hot day.They tested everything out when done and then I was given instruction on the use of the sump pump and the things that it does and could/would do. He was very easy to understand. They hauled ALL the bad barrier and debris away without added cost. When they were gone, there was nothing for me to clean up or wipe down inside or out. I looked in the crawlspace and was SO RELIEVED!!! What a HUGE DIFFERENCE!!! I am so glad we hired John's. I wish I could show before and after photos.

I visited the company website so I could let company management know how my recent job went but couldn't figure out where to send it. So, if you wouldn't mind, please pass this on to whoever will be interested. As you are aware, my job consisted of crawl space encapsulation with some minor changes requested by me, and a new sump pump system.  While you and I had some minor differences of opinion as to what I wanted done, I want you to know how much I appreciate your working with me to get those accomplished. I am very satisfied with what was done and only wish I would have done it ten years ago. Thank you for a great job.   Secondly, I want management to know what a pleasure it was working with Lupe and his crew. Rodney was there from day one, and I'm sorry that I can't remember the name of the fellow that joined them on Tuesday. All three introduced themselves and were very polite. Everything was cleaned up at the end of the day and my garage was never a mess. Lupe did a great job on new sump pump installation, replacing the entire line from pump to downspout.   And finally, the job was finished in two days instead of three as originally discussed. Lupe sought me out and ask permission to work a little later on Tuesday so the job could be finished. I appreciated that.   So again, thank you and your installation crew for a job well done. I would certainly recommend you guys to anyone who might be in need of such work in the future.

I don't do Google reviews but the two gentlemen you sent did a great job and they were very nice.   Gayle Kirk

Caleb is absolutely amazing. He has such great people skills and is incredibly friendly, knowledgable and knows what he is doing. He walks on water! 

This dude is just ten kinds of awesome. Much like your entire company, he's simply great. They did a complete servicing today and was more than tolerant of my many questions. He's candid, quick, and smart as can be about this line of work. I'd never been present for a "system test" before, and it's my final proof that this was the best decision I've made in a long, long time.

IN THE CRAWL SPACE: Removed ALL the old, wrinkled up, dirty (and in some places wet) water barrier; removed all the old debris under the house as well and smoothed out the dirt flooring in the crawl space.  Added a complete sump pump system.  Added a brand new barrier system that went all the way up the side walls.   OUTSIDE:  Added underground piping to bring the rainwater from the gutters to the back of our property and then replaced all the grass and dirt that had been displaced. Member Comments: After we had a big shower pipe leak go undetected under our home (until we had a plumber inspect and fix it) my husband hired John's Waterproofing to replace the barrier, add a sump system in case another pipe were to ever break and go undetected. We also decided to add in gutter drainage as an additional precaution. Our only crawl space access is a small door in the floor of a back bedroom so we were concerned about how they were going to be taking out 1300 sq feet of old wet dirty plastic barrier sheeting. The crew arrived promptly and went right to work putting up PROTECTION on every wall and the floor of the back bedroom, and then the floors and walls of the hallway and living room so they could take all the dirty/damaged barrier sheeting outside without getting our freshly painted walls and our brand new carpeting dirty. I was impressed. Then, the crew split up to complete both the outside repairs and the crawl space clean-up and sump pump installation simultaneously. They were GREAT guys and I really enjoyed their sense of humor and willingness to explain everything they were doing in great detail. They were also very skilled, quick and professional. Gracious even, refusing all offers of beverages on a hot day. They tested everything out when done and then I was given instruction on the use of the sump pump and the things that it does and could/would do. He was very easy to understand. They hauled ALL the bad barrier and debris away without added cost. When they were gone, there was nothing for me to clean up or wipe down inside or out. I looked in the crawlspace and was SO RELIEVED!!! What a HUGE DIFFERENCE!!! I am so glad we hired John's. 

I must commend you on your superb employees. Professional, friendly and simply the best I've ever encountered. Thanks! Gene 

Delfino G and his crew were efficient, courteous and all-around fabulous. They kept us updated as they moved along and left the basement clean. Their work looks great. We've only had the system for a few weeks, but so far we're dry!

Ernie gets his proactive service on time every year and Caleb looks forward to it every year. Our system is amazing, our people are better! 

When I see the level of performance that I experienced from the crew I want my compliment to go to the top. I have had a lot of people work on my house and I appreciate your first-class professionalism; and Emiliano went above and beyond to make sure that we were taken care of.        

John's Waterproofing recently gave a Continuing Education presentation at Keller Williams Realty that I attended. Robin gave a very clear breakdown of issues and was enthusiastic in his presentation. It was simple and relevant knowledge. The class was great! 

He was fine, professional and was here on time. He left a comprehensive quote with us for our 1988 home.

They waterproofed our crawlspace, including a sump pump, dehumidifier, and vapor barrier. Member Comments:  Really good. The price was better than they said it would be, the work was done quickly, and the workers were careful about keeping everything clean. They gave great recommendations, and they were great to work with.

Good reputation, good reviews, good people!