Job review from in Oregon City, OR 97045 on 08/28/21

Overall Rating:

4.8  out of 5
Our Overall Service

The only reason this category isn't rated a 5 is due to cost. So much money for such outstanding work! This comes from a DIY homeowner and everything I do not do is expensive! :) As for overall satisfaction of this company, as a homeowner I am very satisfied with the customer service (above and beyond) and the quality of work that was done. (this is where I rate John's Waterproofing as a 5!

Call Representative

Do not recall the name of the person who I had contact with but my experience was excellent! Based on your website I bet it was Kayla Cree. Also, need to give credit to Kaitlynn Schafer for making it feel so nice to part with all my money (lol) She was great to work with.

Sales Process

John Nunes was professional and very informative! Excellent customer service and provided a positive image of John's Waterproofing. Heck, I thought he was the owner of the company due to his first name! I will recommend him for my next project! Also, he was in the neighborhood and had an opening in his schedule to stop by making it very convenient for me. Make sure you remember these comments on his yearly review! (lol)

Our Installation Crew

Ramon Morales and the crew were outstanding! Ramon, Jose and Efrain were top notch and provided the highest level of customer service! I was beyond impressed with their professionalism, down-to-earth explanations of project and overall friendliness. They were respectful of my property and provided a detailed walk of what was completed. I couldn't have asked for a better crew for this project! Will request that this crew returns for my next project. A sincere 'Thank You' to Ramon, Jose and Efrain for a job well done! :) Also, I hope this makes it in to your yearly reviews! :)

The Cleanup Process

When you have Ramon, Jose and Efrain doing your job you don't have to worry about the cleanup process. They absolutely care about how they leave their work area when the job is done.

What made you choose our company:

This was a gamble! I searched for companies on the internet and since your company was the first one I looked at, I called. The person I spoke to on my first call to John's Waterproofing and John Nunes absolutely 'brain washed' me on how good John's Waterproofing was [probably] going to be! They were absolutely correct! I never had your competition come in for a second quote!

Service Area
Free Quote