Letter from one of our customers to John
Hello Mr. Lombardi,
I'd like to finally thank you (I've been waiting till the work was all finished and paid up) for your very kind help last October. I was having major problems with continued post-fix basement flooding and sent you a letter of complaint; you immediately called to ask me about it and then dispatched your company's finest.
Robin was terrific throughout; he stayed involved, was knowledgeable, generous with his time, and blessedly straightforward regarding the options and his recommendations. Delfino and, later, Cesar, were both excellent. They seemed experienced, on top of the situation, and impressively hardworking; Delfino and his crew were here till 8pm on the second fix. they did not stint on anything, explained to me what they were doing and why, and took crae of some extra details they thought advisable.
But primarily it was your own prompt response and cordiality which eased my distress last fall and restored my confidence in the eventual success of this project. I cannot tell you how much I appreciated it. Yes, I can, actually- I have already recommended John's unreservedly to a friend with longtime basement problems and I would do so again.
If you are ever going to be in the vincinity and have the time and inclination to stop by, for a cup of tea (or something stronger), please let me know. Our house is 100 years old this year (its showing its age a bit). Of course, everything is relative and 100 doesn't seem as old as it used to.
Again, thank you.
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