Testimonials for John's Waterproofing

Good morning.  All of your employees who worked in crews at different times were very friendly and professional.  They knew their task and worked efficiently to complete each step and after completed explained what they had done in terminology I could understand.  There was some difficulty installing the Turtl under the house because of lack of space in the foundation.  Your salesman, was here the 1st morning  the project was started for a few minutes and said the Turtl couldn’t be used and we would have to settle for a Crawl Space Access Door. This was really disappointing.  I really wanted that easy access under the house.  I discussed this with Ramon ( Supervisor) who studied the issue and found a way to resolve and complete the installation of the Turtl.  When they started work they found that 1 of the heat vent tubes had fallen down, was wet and destroyed.  It would have taken a heating company 3 – 5 days to get here so I purchased materials and his team installed after their work day to keep the project on schedule.  He also asked why we weren’t installing Terra Block on the ground and explained the importance of using this material.  He negotiated a fair price and installed the next day.  Your office staff was great answering questions and coordinating subcontractor work.  I was very impressed with your staff for going the extra mile completing our project.  In just a few weeks our house is warmer, dryer and smells fresher  than it has.  Overall we are very impressed with John’s Waterproofing Co. and will recommend your service to anyone. 

Just moved to Camas and had a contractor that was in our crawl space and said we had water. Marcus Williams from John's Waterproofing Company was here this morning to investigate. He said the area was dry and measured the humidity levels and inspected for mold. He did not recommend doing anything as the area was clean and dry. I'm writing this referral because it's always nice to find a company that is honest and capable. If we have any waterproofing issues in the future, I will be using John's Waterproofing Company without a doubt.

Bob did an amazing job of explaining our options, providing confident solutions and breaking down the costs. We will be scheduling the work soon. Compliments to Bob B on his knowledge and service. He was exactly what we needed.

After reading reviews on Angie's List, seeing your ads, and reading your website, I knew you were the one to call to deal with my moisture issues. I would definitely refer you to my friends and family

Sealed crawlspace with a CleanSpace Encapsulation system after cleaning out the old vapor retarder and sealing all crawlspace vents. Installed sump pump and dehumidifier in crawl space and insulated the interior of the crawlspace walls with sprayed polyurethane foam.

These were the best contractors we have ever had. I couldn't have been happier with them. 

I am in love with the crawl space and so proud of the crew that installed it. 

Wonderful company! Very knowledgeable. The work was done very well. I have used them a few times and always refer them to friends and family. 

Marcus was a font of information and was very easy to talk to. We appreciate the speed in which he was able to come and provide us with a bid. Thank you for being so efficient and compassionate.

Marcus was very helpful in explaining the systems that Johns Waterproofing would use to address our leaky basement issues. He also identified whether and when additional contractors might be needed to address other issues, e.g. Wood repair, electrical outlet installment.

Letter from our customer Dear John Lombardi and Robin Eckloff: Please consider this letter as an unsolicited testament and rousing endoresement of the service we received from your Service Technician, Caleb Osborn. As you're probably both well aware, we have had water/drainage problems with our home since we moved in almost 8 years ago. Over the years, we have had numerous companies, including yours, address the problems to try and alleviate our continual wet environment. You installed the CleanSpace Crawl Space Encapsulation System in February 2013. Although this has helped a good deal, we still seemed to have sump pump/drainage problems whenever it rained. The SaniDry dehumidifier system stopped working altogether. The sump pump, on the other hand, ran continually, non-stop, for hours on end even after the rain had stopped. Caleb was tenacious, persistant and determind to find the problems and mitigate our anguish and angst. We found Caleb to be honest, sincere , hard-working but most of all, professional and astute. he diagnosed the problems and quickly determined a correct course of action. he went over the issues with us and quickly set on a plan to rectify the problems. His perseverance and resolve were as if this was his own home. We really appreciated his commitment to excellence and his superior customer service. This is so lacking in many businesses and employees today.  We are both retired from a couple of high level management positions and are well aware of how important it is to have competent and highly capable people not only with the technical skills but also the people skills to match. They are the "face" and best marketing tools of your company. With Caleb Osborn, you have a gem and a definite asset to your organization.  Sincerely,  Jeffrey and Sharon

Thank you to Ramon, Ivan and Jake for their part in addressing water problems at the Hulbert house in mid-October. Because my daughter Julie needed to be at work, I was recruited from Kennewick, Washington to be present during that phase of the project. Ramon kept us well informed of work in progress with pictures and explanations of steps needed to do the job properly. All the guys took special care to keep things as clean as possible, which was not an easy task with mud. I believe the job will be completed this week now that it's dry enough to insulate the walls. Really appreciate their customer assistance and working attitudes. Kudos! Thanks to you all. Based on the progress so far, I would highly recommend John's Waterproofing to others.

The whole experience with John's Waterproofing was great from the start. The scheduler was very informative and kind. The crew did a phenomenal job. They answered all of our questions and kept us updated every step of the way. Anything they came across they made sure to carefully explain. Miguel and his crew are a hardworking team. I am so grateful to John's waterproofing for their help with our crawl space. 

IN THE CRAWL SPACE: Removed ALL the old, wrinkled up, dirty (and in some places wet) water barrier; removed all the old debris under the house as well and smoothed out the dirt flooring in the crawl space.  Added a complete sump pump system.  Added a brand new barrier system that went all the way up the side walls.  OUTSIDE:  Added under ground piping to bring the rain water from the gutters to the back of our property and then replaced all the grass and dirt that had been displaced. After we had a big shower pipe leak go undetected under our home (until we had a plumber inspect and fix it) my husband hired John's Waterproofing to replace the barrier, add a sump system in case another pipe were to ever break and go undetected. We also decided add in gutter drainage as an additional precaution.Our only crawl space access is a small door in the floor of a back bedroom so we were concerned about how they were going to be taking out 1300 sq feet of old wet dirty plastic barrier sheeting. The crew arrived promptly and went right to work putting up PROTECTION on every wall and the floor of the back bedroom, and then the floors and walls of the hallway and living room so they could take all the dirty/damaged barrier sheeting outside without getting our freshly painted walls and our brand new carpeting dirty. I was impressed.Then, the crew split up to complete both the outside repairs and the crawl space clean-up and sump pump installation simultaneously. They were GREAT guys and I really enjoyed their sense of humor and willingness to explain everything they were doing in great detail. They were also very skilled, quick and professional. Gracious even, refusing all offers of beverages on a hot day.They tested everything out when done and then I was given instruction on the use of the sump pump and the things that it does and could/would do. He was very easy to understand. They hauled ALL the bad barrier and debris away without added cost. When they were gone, there was nothing for me to clean up or wipe down inside or out. I looked in the crawlspace and was SO RELIEVED!!! What a HUGE DIFFERENCE!!! I am so glad we hired John's. I wish I could show before and after photos.

Very happy with your crew. They were great out here!