Good morning. All of your employees who worked in crews at different times were very friendly and professional. They knew their task and worked efficiently to complete each step and after completed explained what they had done in terminology I could understand. There was some difficulty installing the Turtl under the house because of lack of space in the foundation. Your salesman, Bob McDowell was here the 1st morning the project was started for a few minutes and said the Turtl couldn’t be used and we would have to settle for a Crawl Space Access Door. This was really disappointing. I really wanted that easy access under the house. I discussed this with Ramon ( Supervisor) who studied the issue and found a way to resolve and complete the installation of the Turtl. When they started work they found that 1 of the heat vent tubes had fallen down, was wet and destroyed. It would have taken a heating company 3 – 5 days to get here so I purchased materials and his team installed after their work day to keep the project on schedule. He also asked why we weren’t installing Terra Block on the ground and explained the importance of using this material. He negotiated a fair price and installed the next day. Your office staff was great answering questions and coordinating subcontractor work. I was very impressed with your staff for going the extra mile completing our project. In just a few weeks our house is warmer, dryer and smells fresher than it has. Overall we are very impressed with John’s Waterproofing Co. and will recommend your service to anyone.
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