Testimonials for John's Waterproofing

Enclosed and sealed off our coastal home crawl space.  Installed sump pump and backup with alarms and a dehumidifier.  We bought the house new in 2002 and began smelling a musty odor a couple years ago.  It got worse over time and we decided to either sell the house or fix the problem.  We opted to research the market and see if there was a fix available that made sense and had a good track record with similar problems.  We ultimately found John's and decided to go with him. The damp, musty smell from our crawl space was was worse in the winter when the crawlspace had some standing water in it.   There was a French drain installed by the builder but did not remove all the water in the winter and even in the summer, the dirt floor was always damp.  We talked with a couple contractors but John's was the only one who's solution made sense to us.  It costs a lot of money and the "sticker shock" was beyond our expectations, but we felt the solution - if it works as predicted - would be worth it (too early to tell since it has only been a little over a month installed.)   John's responded very quickly to our inquiry and immediately sent us a book written by the creator of the system they use.  It was was a great educational tool and helped us understand the causes of our problem and the likely options to fix it.   The person who came to our place did a check of the crawl space and took pictures and humidity readings and presented his solution as well as the price proposal.  We negotiated a bit on the price and the cash discount helped lessen the impact of the total amount.  Work was scheduled to start within a few weeks.  The work team showed up on time, neatly dressed and immediately started working.  They completely shielded our entry and hallways to the back bedroom where the crawlspace access was located.  This barrier stayed up during the entire process but they did take it partially down at the end of each day for ease of our access.  Work proceeded at a rapid pace as all the old floor insulation was removed along with the plastic sheeting on the dirt floor of the crawlspace.  They also removed all debris from the crawlspace, leveled the surface and created channels for water to run to the sump pit.  They inserted new waterproof barriers under all the support posts and then sealed the foundation vents with plastic covers and sealing compound.  They modified one of the vent covers to accommodate the dryer vent in that location.  Then they placed drains along the base of each foundation wall that will direct water to the sump pit.  The foundation walls were insulated and sealed at the top and then the heavy gauged material was placed on the dirt floor and sealed with heavy duty tape to create a seamless barrier between the always-damp ground and the crawl space environment.  The sump and back-up along with alarms was installed and the pump was connected through the foundation to drain into the storm water runoff ditch in front of our home.  The dehumidifier was the last bit of installation and followed by a complete and thorough clean up of everything.  The work was completed on the estimated schedule and we were absolutely delighted with the entire team.  They were always punctual, professional and easily accommodated the "little things" that always come up during any job. We have no reason at this point to doubt that it's success and every reason to be very happy with John's Waterproofing.

Again, very professional. Arrived on time and knew his business. Didn't talk down to me and offered me a couple of pricing options - no pressure. Perfect - no mess at all. Arrived on time. Lay down lots of plastic. Installed the sump pump and vapor barrier within about three hours and left leaving no trace of a mess. Very friendly.

Installed clean space encapsulation, expelled collected water with smart sump pump and installed SaniDry mini unit. They explained what needed to be done and was very professional. The office staff made scheduling around my time line and everyone was prompt and polite. The quality is hopefully excellent!

Everyone I worked with was a delight and the crawl space looks beautiful now. 

They waterproofed our crawlspace, including a sump pump, dehumidifier, and vapor barrier. Member Comments:  Really good. The price was better than they said it would be, the work was done quickly, and the workers were careful about keeping everything clean. They gave great recommendations, and they were great to work with.

Great communication and workmanship! 

My husband and I wanted to write and let you know how impressed we were with the crew that came out. I do not know all of their names, but Francisco Mendoza appeared to be the leader. The three gentleman were extremely courteous, professional, trustworthy and hard-working. The first day, I never saw them even take a lunch. They worked solid. But what impressed us even more was the fact that they were laughing, joking with one another , and singing. Are the while they were working very hard and in difficult circumstances. It is not pleasant in the crawl space under an home. There just is no room. They even apologized to me for the noise when they were going to be making loud noises under my home, whiled was working inside. When they finished each day, they cleaned up everything. They hauled every bit of garbage away.my husband was impressed because on the first day, they even cleaned up the mud on the driveway. The second day, I told them not to do it, because it was getting so late in the day. But I know that they would have still done it. The second day was a repeat of the first. It was raining and not exactly comfortable weather but they still maintained their sense of humor. I could tell they were tired. So I made them sandwiches which they thanked me profusely for. But I never saw then take a break to even eat them, ever though I know they did. Any questions I asked, they answered promptly and expertly. They even told me things that we could do to improve our crawlspace. They made me feel so comfortable, that I even left my home to run some errands while they were there, with my front door wide open. when they were nearing the end, they showed me how everything worked and then graciously repeated everything for my husband a few minutes later when he came home from work. This fantastic crew was the best advertisement of what your company values are and I'm glad we did not cancel. I was so excited to see the water gushing into the street.  

I am really pleased with your guys and their work.

Wanted to give a big shout out to John's! You did my crawlspace in 2019 and have done annual service on it each year. And when the ice hit, my neighbors had breaking pipes under their homes, but mine are still in great condition. That encapsulation works! 

 At this time, I am comfortable with every aspect of today's appt. I appreciate being provided with reading material, including books, for a more thorough understanding of the problem and potential solutions. I was very happy with the thoroughness of her inspection, ability and willingness to answer all my questions so that I understand the options and costs.  The inspector called before the appt to let me know she would be late and gave me an updated arrival estimate. I assured her that would be fine and she arrived sooner than her estimate. Thank you.

You did a job for us in April of this year. Your estimator was a very nice guy who showed us clearly what needed to be done. Your workmen who did the job were very pleasant and professional. But frankly, until this week we had no idea as to what kind of job you did. This week, the homeowners association had a Pest Inspector go into each subbasement. After examining our subbasement he commented on the excellent job your workmen had done. A representative of the homeowners association heard the praise and asked for your contact info so they could put it on some kind of recommended contractor list.... Good for you and thanks for doing a good job.! A suggestion, after doing the work it would have been nice if you had given us a photo of what you had done, so we would not have waited this long to realize that you had done an excellent job. Thank you again for the excellent workmanship.

Type of system installed:  Crawlspace Date Installed:  June 14, 2011 What led you to select John's Waterproofing Company over another company? Used before, for foundation. Best in business. What did you think of our representative and presentation? Excellent and clean and thorough. Comments: John's employees are thorough, careful, respectful and clean.  We highly recommend this company for the tough job of removing water from crawl spaces.  

They are very hard working, they left it clean! I am an impressed customer. 

Caleb is absolutely amazing. He has such great people skills and is incredibly friendly, knowledgable and knows what he is doing. He walks on water! 

Daniel came out and provided great service